Yvonne Bridges is a master trainer specializing in employee development.  Yvonne provides practical information that can be directly applied on the job.  She works with clients in a variety of business sectors and across all levels of staff.  Her areas of expertise include business writing, technical writing, interpersonal communication, life management, presentation skills, problem solving and change management.

As owner of Communiqué Consultants Ltd., Yvonne has helped a variety of organizations attain higher performance levels.  Yvonne consults with executives and human resource groups to determine optimum staffing requirements and structure.

One tool Yvonne has developed is a high performance quadrant encapsulating the concepts of:

• Performance management

• Employee development

• Strategic compensation

• Human Resource alignment

Communiqué develops outcome-based strategies for organizations that want to achieve maximum performance.  The following examples demonstrate Yvonne's ability to significantly improve organizational performance in a wide variety of departmental areas:

• Co-created a Professional Customer Relations program at SAIT providing 150 hours of training in practical customer-related solutions.

• Created a strategic compensation plan for Tesco Corporation, including development of competencies for all employee groups so performance management levels could be established

• Developed standard operating procedures for Remicade Infusion Centers for Schering Canada Inc.  This involved defining procedures, developing standards and implementing a customer approach to meet those standards.

• Defined, analyzed and implemented a strategic needs assessment for the Canadian Association of Gastroenterology. Provided an in-depth report highlighting areas for the association to improve.

• Coached Lloyd Sutherland of Lloyd Sutherland Group and developed a strategic plan for the company.

• Developed a survey instrument for the Alberta Trucking Industry Safety Association (ATISA) to determine competencies for the position of safety director. Red Deer College subsequently developed a training program based on this work, and Human Resources Development Canada used a follow-up gap analysis of competencies, standards and training to implement a national safety director program.

• Developed and implemented strategic compensation plan complete with competencies for Calgary Metal.

• Provided training sessions for Calgary Health Region and Alberta Professional Engineers, Geologists and Geophysicists Association including Decision Making Skills, Critical Thinking Skills, and How To Get What You Want Without Getting Bruised.

• Co-authored the Aviation Training Control Manual at SAIT to meet Transport Canada Standards.

• Worked with Avmax Aviation and SAIT to develop strategic relationships with Chinese aviation community including development of technical training, pilot training, customer relations training, and leadership development opportunities.

• Developed a governance model, strategic plan, and values/vision/mission for The Youth Singers of Calgary, a non-profit show choir with more than 750 members.